Official terms · Reviewed August 2026Back to home

Delivery & Payment

Purehabitguidestop provides dedicated dispatch across the United Kingdom for sports nutrition products, daily vitamins, and wellness supplements. Every order is prepared in accordance with British standards for ambient storage and secure transit to ensure optimal product integrity.

Processing time

Same day dispatch for orders before 11:00, or the next business day for later orders

Delivery time

2-3 business days

Delivery cost

Starting at £3.95, or free on orders over £50.00

Payment

Cash on delivery, Bank transfer

Section · 01

Delivery methods

Doorstep delivery

Tracked courier delivery right to your residential address: building, apartment, city, and postal code. A signature might be required on orders over £50.00.

Pickup point

Pick up your parcel from a nearby partner pickup point or parcel locker. Your package will wait for 7 days before being returned to our warehouse.

Section · 02

Timeframes and costs

Service	Delivery time	Cost
Royal Mail Tracked 48	2-3 business days	£3.95
DPD Next Day Parcel Delivery	1-2 business days	£5.95

Delivery estimates count working days starting from the time of dispatch. Shipments to remote destinations may take an extra 1-2 days.

Section · 03

Order processing

Orders completed before 11:00 on any business day are handed to the carrier that same day. Orders placed after the cut-off, on weekends, or on public holidays dispatch the following business day. An order confirmation containing your reference number is sent to your inbox as soon as you check out.

All nutritional powders, vitamin capsules, and liquid formulations are packed using tamper-evident outer cartons, internal bubble cushioning, and temperature-stable protective barriers to prevent mechanical damage or environmental degradation during transit.

Section · 04

Tracking your parcel

Once your parcel is dispatched from our distribution hub, an automated notification containing your carrier reference and tracking link will be sent to your provided email address and mobile telephone number.

Section · 05

Lost or delayed parcel

If your tracking updates stop moving for 5 business days, reach out to [email protected] with your order number. We will open an official trace with the courier and either dispatch a replacement or issue a complete refund, depending on what you prefer, within 10 business days of your report.

Section · 06

Damaged on arrival

If your parcel arrives with external damage or a compromised security seal, take clear photographs of the outer carton and damaged products, refuse delivery if visible upon handover, and notify customer support at [email protected] within 48 hours of receipt to initiate an immediate replacement or refund.

Section · 07

Payment methods

Cash on delivery

Hand payment to the courier when they deliver your parcel. No advance payment is needed.

Bank transfer

Transfer payment to our official bank account using the details displayed at checkout and in your confirmation email. Your order goes out as soon as the funds clear, which usually takes one business day.

We support Cash on delivery, Bank transfer. We will never ask for your card details or banking login credentials over phone or email.

Section · 08

Delivery outside United Kingdom

We currently deliver to a specific list of countries. You can view the exact shipping fees and transit times for your address at checkout prior to paying. Any customs or import fees that might apply remain the responsibility of the customer.

Section · 09

Questions about this policy

Reach out to [email protected] or phone us at +44 113 667 0317 during Mon-Thu 08:30-17:15, Fri 08:30-15:15, Sat 10:00-15:00, break 12:15-12:45. We get back to every inquiry within one business day.

Merchant: Pure Habit Guide Stop Ltd.
Registered address: 32 Park Cross Street, Leeds, LS1 2QH, United Kingdom
Email: [email protected]
Phone: +44 113 667 0317
Working hours: Mon-Thu 08:30-17:15, Fri 08:30-15:15, Sat 10:00-15:00, break 12:15-12:45
Registration: Company No. 07242320