Returns & Refunds
If something is not quite right, you can send back any product from Purehabitguidestop within 30 days of receiving it. We put together this guide to clarify the rules, the return process, shipping costs and when your refund will arrive.
Conditions
To qualify for a refund under our 30-day policy, sports nutrition and vitamin items must remain unopened, unused, in their original outer packaging, with all factory tamper-evident foil seals, shrink bands, and batch labels completely intact.
Starting your return
- Submit return request to support email at [email protected] citing your order reference number and the reason for return.
- Receive RMA return authorization together with the verified United Kingdom warehouse return address from our support team.
- Pack items securely in original protective packaging with seals intact, enclosing the authorization slip inside the parcel.
- Receive the refund within 3-10 business days after the returned item passes quality and seal inspection at our depot.
Who pays return shipping
Whenever an item arrives damaged, flawed, or differs from what you ordered, we cover the postage by emailing a prepaid label or booking a courier pickup. If you simply decided not to keep the product, you pay for the return postage, and we make no extra deductions.
Refund timing and method
We issue your refund within 3 business days after inspecting the returned items. For cash-on-delivery purchases, we transfer the funds directly to the bank account you provide, while bank-transfer payments return to the original bank account. Financial institutions generally take 1 to 5 business days to credit your balance.
How we handle different situations
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Right product dispatched, incorrect item retrieved | None |
| Parcel lost | Replacement parcel or complete refund once the courier investigation finishes | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the purchase price | Return shipping only |
Exchanges
If you wish to switch to a different flavour, size, or formula, please return your product using the standard steps and submit a fresh order online. We will reimburse the returned goods as soon as they reach us. Should the swap result from an error on our part, your replacement order travels free of charge.
Cancelling an order
You may cancel any purchase without fees right up until our team packages and dispatches it. Just send your order number to [email protected]. Once a parcel is on its way, our usual return process will take over.
Questions about this policy
Reach out to [email protected] or phone us at +44 113 667 0317 during Mon-Thu 08:30-17:15, Fri 08:30-15:15, Sat 10:00-15:00, break 12:15-12:45. We get back to every inquiry within one business day.
- Merchant
- Pure Habit Guide Stop Ltd.
- Registered address
- 32 Park Cross Street, Leeds, LS1 2QH, United Kingdom
- [email protected]
- Phone
- +44 113 667 0317
- Working hours
- Mon-Thu 08:30-17:15, Fri 08:30-15:15, Sat 10:00-15:00, break 12:15-12:45
- Registration
- Company No. 07242320